Refunds & Cancellation
Effective Date: 23rd July 2026
Welcome to My Tour Basket. This Refund & Cancellation Policy explains the terms applicable to booking cancellations and refund requests made through our website.
1. Cancellation Requests
Customers may request the cancellation of their booking by contacting our support team as soon as possible. Cancellation requests are subject to the terms and conditions of the respective tour operator or travel partner.
2. Refund Policy
Refund eligibility, refund amount, and processing time will be determined according to the cancellation and refund policy of the respective tour operator or travel partner.
My Tour Basket does not independently determine refund amounts and cannot guarantee a full or partial refund where the travel partner’s policy does not allow it.
3. Processing Time
If a refund is approved by the respective tour operator or travel partner, it will be processed within the applicable processing period communicated by the service provider.
4. Non-Refundable Charges
Certain bookings, promotional offers, special discounts, government fees, taxes, processing charges, or other non-refundable components may not be eligible for a refund, depending on the policy of the respective travel partner.
5. Changes to Bookings
Any request to modify travel dates, destinations, hotels, or other booking details will be subject to availability and the policies of the respective tour operator or travel partner. Additional charges may apply.
6. Force Majeure
Refunds or cancellations due to events beyond reasonable control, including natural disasters, government restrictions, pandemics, strikes, weather conditions, or other unforeseen circumstances, will be handled in accordance with the policy of the respective tour operator or travel partner.
7. Contact Us
For any cancellation or refund request, please contact us through the details provided on our Contact Us page. We will coordinate with the respective tour operator or travel partner and assist you throughout the process.